The first and foremost step when an incident takes place is to get the incident reported exactly as it happened and not misinterpreting or manipulating facts of the incident. The person dictating the incident must take full responsibility for his said words and must be held accountable if any piece of information provided by him is found untrue or invalid. It is always good to show signs of doubt whenever you are providing the information you are not sure of so that you are given the benefit of doubt.
Whenever an incident gets reported, the very next step is to start the investigation process in order to get the true picture of the incident. It is humanly impossible to be everywhere at every time so when incidents happen in your absence, it is always good to collect all information by channeling the investigation process through a proper team.
At the end of the report form, it must be written that what necessary actions were taken in the light of the incident. A detailed note highlighting all the aspects of the incident must be written and accordingly, the desired action stated must be mentioned. It is necessary because it will provide help for future references for the reason that if anything like this happens in the future again, one may look upon the previous results for reaching the desired results as it may help in decision making for the incident of the same nature if repeated again.